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Additional Resources
Policies
Sign in to your account to start a new order or manage your existing orders, or getstarted by registering for an account
Additional Resources
Policies
We recommend booking as early as possible. Orders may be placed by fax or e‐mail. Orders must be received by 12:00pm on Wednesday of the week prior to your event. Every effort is made to accommodate all catering requests, however events requiring specialized planning and service may require at least ten working days notice. Short notice and last minute request are subject to additional fees.
Memorial Hermann Catering will confirm your order via e‐mail. Memorial Hermann events are charged to the requestor’s cost center. Clients not using cost centers may pay by credit card or company check at least 3 working days prior to your event. Non‐Memorial Hermann events are subject to sales tax.
A minimum food order of $50.00 is required for delivery service. An additional $50.00 fee will be charged for any delivery or pick up that occurs before 6 AM or after 5 PM and anytime on weekends. *Additional fees may apply for early or late, or weekend events requiring attendants and facility management services‐please contact the catering office for information.
The number reflected on the catering request will be considered a guarantee. Final attendance counts must be submitted 48 hours prior to event.
Events or menu items cancelled or changed will be subject to the following charges: Cancellation or change within three working days of event‐ 33% of total cost Cancellation or change within two working days of event‐ 50% of total cost Cancellation or change after 12 Noon the day prior to event 100% of total cost.
Disposable products or permanent ware appropriate for the menu you select are included with delivery service. You are responsible for the safe keeping of all Memorial Hermann equipment delivered to the meeting location. Any lost or damaged equipment will be charged at replacement value.
All functions will be provided with the appropriate disposable ware. If you would like to have china and glassware provided, there will be an additional charge of $2.50 per person.
Rental charges for standard linens are as follows: Table cloth ‐ $6.00 each Napkins ‐ $.50 each Specialty linens are available for an additional charge. Please contact the catering office for details and pricing.
Memorial Hermann Catering can provide wine and beer service, but we do not hold a liquor license and therefore cannot sell alcohol. Please contact the Catering Manager for questions and details.
Room set‐up is provided by Environmental Services but is coordinated through the catering office. Please communicate all needs to your catering contact.
Our creative staff can help you develop a theme and provide just the right atmosphere for your event. In addition to fine food and service, we can assist you with special linen, floral arrangements and AV Services as well as entertainment, props, decorations, and music.
Memorial Hermann‐related events that occur off campus can, in many cases, be served by Memorial Hermann Catering.
Use of external catering is discouraged, but if you wish to order from outside vendors, please contact the catering office. Memorial Hermann has a list of approved vendors that may be used. All orders will be placed by the catering office and the charges will be applied to your cost center. Should external catering be used, you are responsible for insuring that the meeting room is returned to its original condition and for the removal of all refuse, equipment and supplies provided by the external catering company. Additional fees will be applied to your cost center for facility services provided by Memorial Hermann Catering. *Additional charges apply Notice: Some substitution of selections may occur as a result of seasonality or availability. Prices subject to change without notice.
